Refund policy
RETURNS & REFUNDS POLICY
At Organic Pantry Raw, we are committed to your satisfaction with our premium organic products. Due to the nature of our food products, we have established the following return and refund policy.
RETURN ELIGIBILITY
- Unopened Products
- Products in original, unopened packaging may be returned within 30 days of delivery
- Items must be in resalable condition with all seals intact
- Proof of purchase (order number) is required
Non-Returnable Items
For health, safety, and quality reasons, we cannot accept returns of:
- Opened food products
- Products past their best-before date
- Items not in original packaging
- Perishable items that have been improperly stored
DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged, defective, or incorrect product:
- Contact us within 7 days of delivery
- Provide photos of the product and packaging
- We will arrange a replacement or full refund at no cost to you
- Return shipping will be covered by us for damaged or defective items
HOW TO INITIATE A RETURN
1. Email us at info@organicpantryraw.com.au within 30 days of delivery
2. Include your order number and reason for return
3. Wait for our return authorization and instructions
4. Package the item securely in its original packaging
5. Ship the item back using a trackable shipping method
RETURN SHIPPING COSTS
- Customer is responsible for return shipping costs for change-of-mind returns
- We cover return shipping for damaged, defective, or incorrect items
- We recommend using a trackable shipping service as we cannot be responsible for items lost in transit
REFUND PROCESSING
- Refunds are processed within 10 business days of receiving the returned item
- Refunds are issued to the original payment method
- Original shipping costs are non-refundable (unless we made an error)
- You will receive an email confirmation once your refund has been processed
EXCHANGES
We do not offer direct exchanges. If you need a different product, please:
1. Return the original item for a refund
2. Place a new order for the desired product
AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
CONTACT US
For questions about returns or refunds:
Email: info@organicpantryraw.com.au
Response time: Within 24-48 hours
Last updated: March 2026